tel: 01328 730880

Coronavirus Information for Guests — Updated 27th May 2020

We are now in the tenth week of UK lockdown and we send our best wishes to all our past and future guests. We regret that you are currently unable to travel to Norfolk as planned and we are working hard to support you as our guests and our cottage owners to achieve the best outcome for everyone in these uncertain times. The latest announcement from Boris Johnson on Sunday 10th May indicated that early July would be the first opportunity for the hospitality sector, including hotels and accommodation, to be permitted to re-open.

Bookings Policy:

Holiday homes remain closed and guests are currently unable to travel to Norfolk.

Due to the latest Government advice we regret that we are unable to accept any new bookings before Saturday 4th July

For existing bookings with arrival dates up to 2nd July 2020: We regret that you are unable to come and stay in Norfolk as planned and will offer all our guests the opportunity to move the dates of their booking within a 12 month period, subject to availability and agreement from the owner. Any payments made will be transferred to the new dates and we will not charge any administration fees for the change. If the dates are booked within the same price band for next year, the 2020 prices will be honoured. However, there may be an additional payment due if guests choose to book at a time when the rates are higher.

PLEASE DO NOT CONTACT US NOW TO RE-SCHEDULE YOUR DATES IF THEY ARE AFTER 3rd JULY.

With immediate effect we will not accept any new bookings before Saturday 4th July.

For bookings where only the deposit has been paid where the balance is normally due 6 weeks prior to arrival We will not be requesting any balance payments until we are fairly certain that you will be able to come to your holiday cottage. As it is such a fluid situation we simply will not know what the government advice will be at the time, please wait to be contacted by our team to rearrange your booking. If the advice is still against all but essential travel, we will offer guests the option to move their bookings within the next 12 months (as above).

We always advise that guests have travel insurance in place and we recommend that you claim on your insurance if you wish to cancel and do not wish to move your dates.

Our Burnham Market Office is now closed, however we are continuing to operate with our staff working remotely from home

As you can imagine our phone lines are extremely busy at this time, so please bear with us if we you are not able to take your call. We are all doing our utmost to make sure that everyone can still enjoy a holiday in Norfolk at some stage and would be grateful if you could treat our staff with respect. If your enquiry is not urgent, please email us at [email protected].