tel: 01328 730880

Coronavirus Information for Guests – Updated 24th 2020

In light of the government’s advice on 23rd March telling us all to stay at home, we understand that our guests will not be able to travel to Norfolk as planned. We are working hard to support you as our guests and our cottage owners to achieve the best outcome for everyone in these uncertain times.

Bookings Policy:

With immediate effect guests will not be able to travel to Norfolk.

For existing bookings with arrival dates up to 8th May 2020 As a goodwill gesture we will offer our guests the opportunity to move the dates of their booking within a 12 month period, subject to availability and agreement from the owner. There may be an additional payment due if the new dates are at a higher rate than those previously booked.

PLEASE DO NOT CONTACT US NOW TO RE-SCHEDULE YOUR DATES IF THEY ARE AFTER 8th MAY.

With immediate effect we will not accept any new bookings before the start date of 4th June 2020.

For bookings where only the deposit has been paid and the balance is due 6 weeks prior to arrival We ask you to wait until 6 weeks prior to your travel when the balance payment is due before contacting us, as it is such a fluid situation we simply will not know what the government advice will be at the time. If the advice is still against all but essential travel, we will offer guests the option to move their bookings within the next 12 months (as above) OR
If guests wish to cancel we will retain your deposit, but will waive our terms and conditions so you are not liable to pay the balance of your stay.

We always advise that guests have travel insurance in place and we recommend that you claim on your insurance if you wish to cancel and do not wish to move your dates.

Our Burnham Market Office will be closed at the end of Tuesday 24th March, however we will continue to operate with our staff working remotely from home.

As you can imagine our phone lines are extremely busy at this time, so please bear with us if we you are not able to take your call. We are all doing our utmost to make sure that everyone can still enjoy a holiday in Norfolk at some stage. If your enquiry is not urgent, please email us at [email protected].